FAQs

Welcome to our Frequently Asked Questions (FAQ) page! Here, we have compiled a list of the most commonly asked questions about our Turbans to provide you with quick and easy answers. Whether you're a first-time user or a long-time customer, we hope this page will help you find the information you need. Our team has carefully curated this list based on feedback from our customers and our experience in the industry, so you can be confident that the information provided is accurate and up-to-date. If you have a question that is not answered on this page, please don't hesitate to contact us. We are always happy to assist you and provide you with the support you need. Thank you for choosing our Turbans, and we hope this FAQ page will be helpful for you!

Orders

Kindly view all our products from the homepage at turbansandfashion.com only, all our products will be available to view on instagram and facebook as well.
As your purchase will be prepared quickly for dispatch, please contact our customer service advisors within 24 hours to cancel or make changes to an order. You can also reply to the order confirmation email/electronic receipt that you receive after placing your order. Further information on cancelling an order can be found in our “Exchange & Return policy”.
You may track your order through our website and get to know which status is it in.

Once you place an order, an account will automatically be created for you, you may login and see your orders from the dashboard, once you place an order, Turbans and Fashion will generate a tracking number will automatically be added to your order.

Kindly note that if your order is delayed, you may email us on [email protected]

TURBANS AND FASHION SERVICES

For any inquiries related to online orders and returns email us at [email protected]

For any assistance related to exchanges contact us via email at [email protected]

For wholesales sales inquiries please email us at [email protected]
You can subscribe to our newsletter and follow Turbans and Fashion on social media platforms.

Instagram: https://instagram.com/TurbansandFashion_Dubai Facebook: https://www.facebook.com/TurbansandFashion/
Turbans and Fashion newsletter allows you to stay up-to-date with all the latest news, collections and promotions. You can manage your newsletter subscription from your account settings page, and unsubscribe at any time from the bottom of each newsletter you receive.

PRODUCT INFORMATION

As accurate as we can make them, please be aware that the color settings can vary depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colors as accurately as possible.

For inquiries about specific Turbans or Accessories products, please include a photo of requested item and send it to [email protected] and we shall get back to you shortly with availability details.

EXCHANGE & RETURNS

You can return all or part of your order within 24 hours from the date of delivery. Simply send us an email or through WhatsApp number and send us the unused and ticketed products in their original packaging.

T&F will only accept a refund or an exchange if shipping instructions have been met. We shall inform you with our return shipping instructions in order to process the return/exchange process. Kindly note that our shipping instructions shall be available via email at [email protected]

Items purchased via our online store can only be returned or refunded via our online store. Kindly email us for further assistance.

If the above conditions are met, you will receive a complete refund for the returned products.
We will organize to pick up the item from the delivery address with a pre-paid label, once we receive the item at our warehouse, it passes through the quality control team, once approved we will begin the refund process. Please refer to our “Exchange & Return policy” for further details.
If the product is unused and in its original packaging we can exchange it by contacting us within 2calendar days from the date of gift receipt. Please refer to our “exchange & return policy” for any further assistance

PAYMENT METHODS

We accept most international payment cards including Master Card, Visa, American Express, GPay as well as Apple Pay

We are committed to keeping your personal data and payment details secure and confidential. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
Taxes are applied to your order according to the national legislation of the shipping destination country. You can email us at [email protected] to check customs and VAT charges applied in your country.

SHIPPING & DELIVERY

Original shipping charges incurred at the time of purchase are non-refundable.
Should you need to change the delivery address, please reply to the order confirmation email with your updated delivery address within an hour from the date of purchase.
We shall do our best to dispatch the product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your order. In any event not more than 5-7 working days beginning on the day We confirm your order. If We are unable to dispatch the product within that time. We will email you to let you know and give you an estimated delivery date. In these circumstances, you have the right to cancel the order and receive a full refund.
Electronic Receipts will be emailed to you within one hour of your purchase.
In case your order took more than 7 working days, kindly email us on [email protected]
We kept our promise and included you in our expansion plans to reach you no matter where you are.

If you were in a location that we find troubles to reach you we will work on ensuring our maximum possibilities to make it happen.
If you face a problem with the purchase, please do not hesitate to contact us at [email protected] immediately. kindly send a photo of the damaged item if applicable. You have 1 days after the purchase to exchange or get a refund on defective items.